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Work Order and Service Management

Maximize Efficiency and Productivity

Work orders are a useful tool for managing customer repairs in a retail point of sale (POS) system.

They can help to streamline the repair process and ensure that customers are satisfied with the service they receive. Some of the benefits of using work orders for customer repairs in a retail POS system include:

Work orders allow you to track the progress of customer repairs and monitor the status of each repair. This can help you to ensure that repairs are completed in a timely manner and that customers are kept informed of the status of their repair.

Work orders can help you to organize repairs by customer, product, and repair type. This can make it easier to identify trends and problems, and to prioritize repairs based on urgency.

Work orders can be used to assign repairs to specific technicians or employees. This can help to ensure that repairs are completed correctly and that customers are happy with the service they receive.

By using work orders, you can ensure that customer complaints are addressed quickly and that repairs are completed in a timely manner. This can help to improve customer satisfaction and increase the likelihood of repeat business.

Having a work order system allows you to track how much you spend on parts and labor for each repair, allowing you to identify areas where you can reduce costs. It also allows you to identify a problem areas and which employees/vendors to focus on quality auditing.

Having all the customer information, repair data, technician data, and customer history, allows you to create meaningful reports and analysis to make smarter business decisions.

Overall, work orders can help to improve the efficiency and effectiveness of the repair process, and can help to ensure that customers are satisfied with the service they receive. By using work orders, retailers can track repairs, improve customer service, and increase the likelihood of repeat business.

quickly manage work orders

  • Manage the complexities of work orders by using an integrated system for the entire work order life cycle.
  • Improve customer satisfaction and reduce costs and increase revenue by reducing the work order-to-cash cycle.
  • Review work orders for any pending work, waiting on parts. Run reports on technician productivity and service profitability…

work order intake

quickly record incoming work
2.5 REALTIME POS WORK ORDER ENTRY

  • Work Order Notes

    Add work order notes descibing details of work to be performed. Notes will appear on printed work ork order

  • IMAGES

    Take unlimited before and after pictures of the item to be serviced, all images saves to cloud on AWS (Amazon). Add notes for each picture describing observations before and after any work

  • Comments

    Team member comments are recorded here, unlimited number of comments. Each comment is date/time stamped

  • Item Properties

    Easily add & track item properties as needed. Brands, Models, Color, Unique ID numbers, and other identifiers all on the fly. Item properties are saved with the work order for future retrieval

  • SMS/Text Messages

    Send SMS messages to customers when the work is completed. Alternatively receive approvals for additional work.

Flexible work order details

quickly assign techs and services

  • Line Item Notes

    Add work order notes descibing details of work to be performed. Notes will appear on printed work ork order

  • Technician Assignments

    Assign technicians to perform the work, assign different techs to each line item to perform the work

  • Canned Services

    Sell pre-assigned prices for service/work items and descriptions

  • Hourly Rates

    assign technicians and assign hourly labor rates for the work to be performed

Work Order Printing

Tags, Labels, Order Printing made easy

  • Order Printing

    Full Page 8.5 X 11 or 40 column Receipt type

  • Item Tag Printing

    Receipt Printer or Tag printing

  • Barcode Label Printing

    Print the service Tag as a Label

2.5 REALTIME POS WORK ORDER FULL PAGE