If a marketing rep just told you your business needs a CRM and you’re wondering whether that’s a different thing from the POS system sitting on your counter, you’re not missing something obvious. The terms get used loosely, and most of what’s written about CRM online is aimed at B2B sales teams, not a retail shop trying to figure out if they’re already covered. Key Takeaways 📋 Table of Contents What a POS System Actually Does What a CRM Actually Does POS vs. CRM: Side-by-Side Comparison Where They Overlap When a Separate CRM Actually Makes Sense What to Check Before Buying
