A customer asks about a vintage jacket she saw on your Instagram six weeks ago. You go looking for it and realize you have no idea if it’s still in the back room, already sold, or marked under some generic “outerwear” category with four other pieces that aren’t it. That’s not a customer service failure. It’s what happens when a system built to track repeat-SKU inventory gets handed a piece that will never exist again. Key Takeaways 📋 Table of Contents Why Your POS Fights Against One-of-a-Kind Inventory Rule 1: Track It as a Unique Item, Not a SKU Rule 2:
