By the numbers, the service department is not where a bike shop makes most of its money. The NBDA’s revenue breakdown puts repair at roughly a tenth of a typical specialty shop’s sales, well behind bikes and parts. But it is the part customers come back for, a tune-up in spring, a flat fixed on the way home, a drivetrain replaced before a big ride. Run it well, and those visits turn into a relationship. Run it on paper tickets and a whiteboard, and it becomes the thing that eats your Saturdays. Key Takeaways 📋 In This Guide Why the Service
